# Licensing **URL:** https://forum.lightburnsoftware.com/c/lightburn-software/licensing/52.md [Latest](https://forum.lightburnsoftware.com/latest.md) · [Categories](https://forum.lightburnsoftware.com/categories.md) · [Tags](https://forum.lightburnsoftware.com/tags.md) --- ## [About the LightBurn Licensing category](https://forum.lightburnsoftware.com/t/about-the-lightburn-licensing-category/102648)
**Author:** [@Colin](https://forum.lightburnsoftware.com/u/Colin)\ **Replies:** 0\ **Last updated:** [June 14, 2023, 9:41pm UTC](https://forum.lightburnsoftware.com/t/about-the-lightburn-licensing-category/102648 "2023-06-14T21:41:34Z")
The Licensing category exists for users to ask questions about how the license works. Common questions and solutions Need additional License Key seat(s)? License Keys come with 3 seats by default. If you need more sea… --- ## [License renewal Card issues](https://forum.lightburnsoftware.com/t/license-renewal-card-issues/193166)
**Author:** [@parsec](https://forum.lightburnsoftware.com/u/parsec)\ **Replies:** 3\ **Last updated:** [October 13, 2026, 11:27pm UTC](https://forum.lightburnsoftware.com/t/license-renewal-card-issues/193166 "2026-10-13T23:27:14Z")
I just tried to renew my LightBurn and MillMage licenses but was unable to add 2 cards from different bank accounts. The system errors adding the cards. Also tried checkout as guest, click Pay and nothing? --- ## [Upgrading from core to pro](https://forum.lightburnsoftware.com/t/upgrading-from-core-to-pro/193161)
**Author:** [@RedCat](https://forum.lightburnsoftware.com/u/RedCat)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 5:57pm UTC](https://forum.lightburnsoftware.com/t/upgrading-from-core-to-pro/193161 "2026-10-13T17:57:52Z")
I’m considering upgrading from core to pro. Does anyone know if the upgrade includes a year of updates too? --- ## [Core-to-Pro upgrade order is cancelled after payment](https://forum.lightburnsoftware.com/t/core-to-pro-upgrade-order-is-cancelled-after-payment/192791)
**Author:** [@edo](https://forum.lightburnsoftware.com/u/edo)\ **Replies:** 1\ **Last updated:** [September 28, 2026, 4:38am UTC](https://forum.lightburnsoftware.com/t/core-to-pro-upgrade-order-is-cancelled-after-payment/192791 "2026-09-28T04:38:20Z")
Hello. I am trying to upgrade my existing LightBurn Core license to Pro while in Armenia. The payment is authorized, but the order is later cancelled and refunded. My card provider says the card supports one-time online … --- ## [Missing some complete closed profiles](https://forum.lightburnsoftware.com/t/missing-some-complete-closed-profiles/192363)
**Author:** [@HenryM](https://forum.lightburnsoftware.com/u/HenryM)\ **Replies:** 4\ **Last updated:** [September 9, 2026, 5:16pm UTC](https://forum.lightburnsoftware.com/t/missing-some-complete-closed-profiles/192363 "2026-09-09T17:16:37Z")
DO NOT post your License Key If your issue requires LightBurn staff attention, please email us at support@LightBurnSoftware.com - this is a public forum p300-Mat-2.lbrn2 (68.5 KB) --- ## [Charged VAT by mistake - how to get a refund?](https://forum.lightburnsoftware.com/t/charged-vat-by-mistake-how-to-get-a-refund/192251)
**Author:** [@Larus-Cards](https://forum.lightburnsoftware.com/u/Larus-Cards)\ **Replies:** 1\ **Last updated:** [September 2, 2026, 4:04pm UTC](https://forum.lightburnsoftware.com/t/charged-vat-by-mistake-how-to-get-a-refund/192251 "2026-09-02T16:04:16Z")
Hello, We recently purchased a LightBurn license for our company, but we were charged VAT by mistake. We are a VAT-registered business in the EU (Bulgaria), and our VAT ID is: \[\]. Could you please let me know how we c… --- ## [Lightburn version 2.2 wird nicht mehr unter Mac M4 unterstützt (Lightburn version 2.2 is no longer supported on Mac M4)](https://forum.lightburnsoftware.com/t/lightburn-version-2-2-wird-nicht-mehr-unter-mac-m4-unterstutzt-lightburn-version-2-2-is-no-longer-supported-on-mac-m4/190353)
**Author:** [@UweMac](https://forum.lightburnsoftware.com/u/UweMac)\ **Replies:** 17\ **Last updated:** [August 4, 2026, 7:22pm UTC](https://forum.lightburnsoftware.com/t/lightburn-version-2-2-wird-nicht-mehr-unter-mac-m4-unterstutzt-lightburn-version-2-2-is-no-longer-supported-on-mac-m4/190353 "2026-08-04T19:22:31Z")
Leider ist dieses Forum NUR auf Englisch, schade. Ich habe gelesen, dass Lightburn an vers. 2.2 Mac Os nicht mehr unterstützen will. Bisher lief es unter Rosetta. Ab Mac os 27 soll das nicht mehr möglich sein. Ich habe … --- ## [How to transfer license to other PC from other user](https://forum.lightburnsoftware.com/t/how-to-transfer-license-to-other-pc-from-other-user/191128)
**Author:** [@Alvgon](https://forum.lightburnsoftware.com/u/Alvgon)\ **Replies:** 2\ **Last updated:** [July 11, 2026, 4:22pm UTC](https://forum.lightburnsoftware.com/t/how-to-transfer-license-to-other-pc-from-other-user/191128 "2026-07-11T16:22:07Z")
I currently have a Creality Falcon2 10W laser, but I’m not going to use it anymore, so I want to sell it. As my Lightburn v2.1.02 program has a valid license still with 340 dys of suppport, I want to know if I can trans… --- ## [La connection mon portail de licences ne fonctionne pas](https://forum.lightburnsoftware.com/t/la-connection-mon-portail-de-licences-ne-fonctionne-pas/190789)
**Author:** [@Jipe22](https://forum.lightburnsoftware.com/u/Jipe22)\ **Replies:** 1\ **Last updated:** [June 23, 2026, 5:56am UTC](https://forum.lightburnsoftware.com/t/la-connection-mon-portail-de-licences-ne-fonctionne-pas/190789 "2026-06-23T05:56:49Z")
Mon accès a mon portail de licences ne fonctionne pas et le mot de passe oublié non plus , pourtant mon login et mot de passe sont bon. My access to my license portal is not working and neither is the forgotten passwor… --- ## [Deactivating System Locked License](https://forum.lightburnsoftware.com/t/deactivating-system-locked-license/190615)
**Author:** [@jumping.jerboa](https://forum.lightburnsoftware.com/u/jumping.jerboa)\ **Replies:** 1\ **Last updated:** [June 15, 2026, 7:37am UTC](https://forum.lightburnsoftware.com/t/deactivating-system-locked-license/190615 "2026-06-15T07:37:45Z")
We have a computer set up with a System Locked License that is about to be formatted and removed from the Lab it is used in (it will be replaced with a new one). How do we deactivate the System Locked License? I have tr… --- ## [Upgrade to Ortur LR4-1A -low power problems](https://forum.lightburnsoftware.com/t/upgrade-to-ortur-lr4-1a-low-power-problems/190136)
**Author:** [@Airwolf](https://forum.lightburnsoftware.com/u/Airwolf)\ **Replies:** 5\ **Last updated:** [June 11, 2026, 7:27pm UTC](https://forum.lightburnsoftware.com/t/upgrade-to-ortur-lr4-1a-low-power-problems/190136 "2026-06-11T19:27:47Z")
I have been using lightburn to run my Ortur LU1-4 laser with good sucess. I recently upgraded to an Ortur Lr4 1a laser. Lightburn will not recognize this laser , but will run the gantry and the activate the laser, howe… --- ## [Trying to extend license but website doesn't exist](https://forum.lightburnsoftware.com/t/trying-to-extend-license-but-website-doesnt-exist/190320)
**Author:** [@DollyNRG](https://forum.lightburnsoftware.com/u/DollyNRG)\ **Replies:** 5\ **Last updated:** [June 4, 2026, 8:24pm UTC](https://forum.lightburnsoftware.com/t/trying-to-extend-license-but-website-doesnt-exist/190320 "2026-06-04T20:24:32Z")
I’m trying to extend my license (ideally before tomorrow so I can take advantage of the two free months) but when I put in my license key and hit Check Out, I am redirected to a Shopify page that says this store doesn’t … --- ## [Transferring serial number to a new Mac doesn't work](https://forum.lightburnsoftware.com/t/transferring-serial-number-to-a-new-mac-doesnt-work/189934)
**Author:** [@rund](https://forum.lightburnsoftware.com/u/rund)\ **Replies:** 1\ **Last updated:** [May 21, 2026, 3:04pm UTC](https://forum.lightburnsoftware.com/t/transferring-serial-number-to-a-new-mac-doesnt-work/189934 "2026-05-21T15:04:01Z")
DO NOT post your License Key If your issue requires LightBurn staff attention, please email us at support@LightBurnSoftware.com - this is a public forum hello, I bought the serial number for software, I bought a new M… --- ## [Focusing a Sculfun 70 W Max laser](https://forum.lightburnsoftware.com/t/focusing-a-sculfun-70-w-max-laser/189931)
**Author:** [@Tagwatts1](https://forum.lightburnsoftware.com/u/Tagwatts1)\ **Replies:** 0\ **Last updated:** [May 21, 2026, 1:40pm UTC](https://forum.lightburnsoftware.com/t/focusing-a-sculfun-70-w-max-laser/189931 "2026-05-21T13:40:16Z")
/ We have Sculpfun 70 Laser. The focus does not seem correct when using the automatic focus. Whenever I start a new project or use any new wood, I always use the focus button. I do not think the focus is as accurate as… --- ## [Fill operations are shifted from Line cuts](https://forum.lightburnsoftware.com/t/fill-operations-are-shifted-from-line-cuts/189905)
**Author:** [@zachrabbit15](https://forum.lightburnsoftware.com/u/zachrabbit15)\ **Replies:** 3\ **Last updated:** [May 21, 2026, 1:14am UTC](https://forum.lightburnsoftware.com/t/fill-operations-are-shifted-from-line-cuts/189905 "2026-05-21T01:14:08Z")
Hello, having a little issue with my operations. I am doing some lake maps and using fill for the letters/numbers. Line for road beds and lake cut out. Issue I’m having is to cut down on the running time, I had fill sha… --- ## [Lightburn version compatibility Intel/M1](https://forum.lightburnsoftware.com/t/lightburn-version-compatibility-intel-m1/189674)
**Author:** [@vikingtone](https://forum.lightburnsoftware.com/u/vikingtone)\ **Replies:** 2\ **Last updated:** [May 12, 2026, 2:09pm UTC](https://forum.lightburnsoftware.com/t/lightburn-version-compatibility-intel-m1/189674 "2026-05-12T14:09:02Z")
I have an Intel desktop mac for my office creative device, and an M1 macbook air laptop which runs the laser in my garage. If I run the latest Lightburn apps on the machines will the files created in my office be compati… --- ## [Lightburn Activation not working with "lightburn -l \ in CMD](https://forum.lightburnsoftware.com/t/lightburn-activation-not-working-with-lightburn-l-license-key-in-cmd/189660)
**Author:** [@HSA](https://forum.lightburnsoftware.com/u/HSA)\ **Replies:** 1\ **Last updated:** [May 11, 2026, 3:56pm UTC](https://forum.lightburnsoftware.com/t/lightburn-activation-not-working-with-lightburn-l-license-key-in-cmd/189660 "2026-05-11T15:56:38Z")
Hello, In the past, we have used a command via CMD, lightburn -l to globally activate lightburn on shared computers in our computer labs, however, this year, it does not seem to be working. We run the command and hit … --- ## [Renewed my license computer doesn't update](https://forum.lightburnsoftware.com/t/renewed-my-license-computer-doesnt-update/189423)
**Author:** [@DrPete](https://forum.lightburnsoftware.com/u/DrPete)\ **Replies:** 6\ **Last updated:** [May 1, 2026, 3:06pm UTC](https://forum.lightburnsoftware.com/t/renewed-my-license-computer-doesnt-update/189423 "2026-05-01T15:06:37Z")
I renewed my license yesterday after a slight crash where lightburn wouldn’t open. When I got it working again I saw my license had expired (please send some kind of tickle reminder) so I updated. The main computer wher… --- ## [Bringing License up to date](https://forum.lightburnsoftware.com/t/bringing-license-up-to-date/189370)
**Author:** [@MikeC](https://forum.lightburnsoftware.com/u/MikeC)\ **Replies:** 5\ **Last updated:** [April 30, 2026, 7:58am UTC](https://forum.lightburnsoftware.com/t/bringing-license-up-to-date/189370 "2026-04-30T07:58:39Z")
Hi all, I would be grateful for some help with the renewal process and check I am doing it correctly. I’ve had my license for a long time at this point and with Lightburn working well for what I needed my my updates ex… --- ## [Lightburn no reconoce mi Falcon A1 Pro - doesn't recognize my Falcon A1 Pro](https://forum.lightburnsoftware.com/t/lightburn-no-reconoce-mi-falcon-a1-pro-doesnt-recognize-my-falcon-a1-pro/189399)
**Author:** [@lsmulti](https://forum.lightburnsoftware.com/u/lsmulti)\ **Replies:** 1\ **Last updated:** [April 29, 2026, 9:22pm UTC](https://forum.lightburnsoftware.com/t/lightburn-no-reconoce-mi-falcon-a1-pro-doesnt-recognize-my-falcon-a1-pro/189399 "2026-04-29T21:22:30Z")
Ya descargue el archivo CH341, lo ejecute y aun asi el software no reconoce la maquina I have already downloaded the CH341 file and ran it, but the software still does not recognize the machine. --- ## [How to renew a license?](https://forum.lightburnsoftware.com/t/how-to-renew-a-license/189298)
**Author:** [@RadioActiveLamb](https://forum.lightburnsoftware.com/u/RadioActiveLamb)\ **Replies:** 4\ **Last updated:** [April 28, 2026, 2:33pm UTC](https://forum.lightburnsoftware.com/t/how-to-renew-a-license/189298 "2026-04-28T14:33:35Z")
This seems so basic, I feel like I’m missing something obvious. My license expires in 7 days and I want to renew it. In the licensing portal, I can’t find a button to renew my license. The dialog in Lightburn simply tell… --- ## [There's a small gap between the vertical and horizontal lines](https://forum.lightburnsoftware.com/t/theres-a-small-gap-between-the-vertical-and-horizontal-lines/189000)
**Author:** [@Marcos\_Amaral](https://forum.lightburnsoftware.com/u/Marcos_Amaral)\ **Replies:** 7\ **Last updated:** [April 11, 2026, 4:34am UTC](https://forum.lightburnsoftware.com/t/theres-a-small-gap-between-the-vertical-and-horizontal-lines/189000 "2026-04-11T04:34:57Z")
The lines of the rectangle don’t meet. There’s a small gap between the vertical and horizontal lines. Neither the drawing nor the Preview shows this gap in LB. I have read about tabs/bridges but they are not enabled --- ## [My new lic-number dont work](https://forum.lightburnsoftware.com/t/my-new-lic-number-dont-work/188662)
**Author:** [@rednote](https://forum.lightburnsoftware.com/u/rednote)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 10:12am UTC](https://forum.lightburnsoftware.com/t/my-new-lic-number-dont-work/188662 "2026-03-26T10:12:38Z")
I cant renew my licens key --- ## [Confusion regarding License renewall terms](https://forum.lightburnsoftware.com/t/confusion-regarding-license-renewall-terms/188542)
**Author:** [@tomgeen](https://forum.lightburnsoftware.com/u/tomgeen)\ **Replies:** 3\ **Last updated:** [March 20, 2026, 3:20pm UTC](https://forum.lightburnsoftware.com/t/confusion-regarding-license-renewall-terms/188542 "2026-03-20T15:20:30Z")
Hi, I’m a little confused by the language used on the upgrade page. It states an upgrade will “Add a Year of Updates to your LightBurn License Key”. Does this mean it will only add one year to the date that my previous… --- ## [Connection Problems with Mac](https://forum.lightburnsoftware.com/t/connection-problems-with-mac/188438)
**Author:** [@chuckmoore](https://forum.lightburnsoftware.com/u/chuckmoore)\ **Replies:** 10\ **Last updated:** [March 17, 2026, 6:24pm UTC](https://forum.lightburnsoftware.com/t/connection-problems-with-mac/188438 "2026-03-17T18:24:37Z")
New to the forum and I hope I posted this in the right section. I’ve successfully used Lightburn on my MacBook Pro using my Acmer S1 laser for the past year. Today I wanted to register the same License on another MacBo… --- ## [What license version of Lightburn for Longer Ray5 10w Diode - Core or Pro?](https://forum.lightburnsoftware.com/t/what-license-version-of-lightburn-for-longer-ray5-10w-diode-core-or-pro/188420)
**Author:** [@tnprogrammer](https://forum.lightburnsoftware.com/u/tnprogrammer)\ **Replies:** 5\ **Last updated:** [March 17, 2026, 10:05am UTC](https://forum.lightburnsoftware.com/t/what-license-version-of-lightburn-for-longer-ray5-10w-diode-core-or-pro/188420 "2026-03-17T10:05:28Z")
I have a Longer Ray5 10w Diode laser. Will the core license work for me? If so, does it auto detect my laser type and then after only work for that type? this is the only laser I have. --- ## [New to engraving, which software do i need?](https://forum.lightburnsoftware.com/t/new-to-engraving-which-software-do-i-need/187875)
**Author:** [@LyonAsh](https://forum.lightburnsoftware.com/u/LyonAsh)\ **Replies:** 2\ **Last updated:** [February 25, 2026, 2:49am UTC](https://forum.lightburnsoftware.com/t/new-to-engraving-which-software-do-i-need/187875 "2026-02-25T02:49:57Z")
DO NOT post your License Key If your issue requires LightBurn staff attention, please email us at support@LightBurnSoftware.com - this is a public forum Hi, I’m new to engraving and just got a Creality CR 10W and I wan… --- ## [Lightburn acheté, mais ordi changé](https://forum.lightburnsoftware.com/t/lightburn-achete-mais-ordi-change/187825)
**Author:** [@David.C](https://forum.lightburnsoftware.com/u/David.C)\ **Replies:** 1\ **Last updated:** [February 23, 2026, 12:05pm UTC](https://forum.lightburnsoftware.com/t/lightburn-achete-mais-ordi-change/187825 "2026-02-23T12:05:03Z")
Bonjour, J’ai opté pour l’achat de ce logiciel, et mon ordi à planté. Impossible de retrouver la clé dans mes mails, spams y compris. Une idée? --- ## [Update on upgrade](https://forum.lightburnsoftware.com/t/update-on-upgrade/187569)
**Author:** [@zzaaddaazz](https://forum.lightburnsoftware.com/u/zzaaddaazz)\ **Replies:** 1\ **Last updated:** [February 13, 2026, 6:53am UTC](https://forum.lightburnsoftware.com/t/update-on-upgrade/187569 "2026-02-13T06:53:11Z")
Hello My core subscription is good for another 6 months or so. I now need to upgrade to pro. On the upgrade page it says it doesn’t include updates. what happens to the 6 months of my core upgrades that I have left? Will… --- ## [License Question for Upgrade to Lightburn Pro](https://forum.lightburnsoftware.com/t/license-question-for-upgrade-to-lightburn-pro/187157)
**Author:** [@baricl1317](https://forum.lightburnsoftware.com/u/baricl1317)\ **Replies:** 5\ **Last updated:** [January 27, 2026, 7:10pm UTC](https://forum.lightburnsoftware.com/t/license-question-for-upgrade-to-lightburn-pro/187157 "2026-01-27T19:10:58Z")
I currently have Lightburn version 1.4 for diode laser. If i upgrade to Lightburn Pro to be able to use a fiber laser can i keep my same version. Second question. If i upgrade to pro then add a second device for a fiber … [Next page](https://forum.lightburnsoftware.com/c/lightburn-software/licensing/52.md?page=1)