Lcduncan59
February 27, 2020, 10:33pm
1
I purchased a second license last night order number 15709 but I haven’t received my license number yet how long does it take"?
Rick
February 27, 2020, 11:07pm
2
Usually just a few mins if not faster. Let me look into it.
Update: I see you in our system. The license Key was sent to the email you use here. Search all your email, including spam and PayPal folders, for “LightBurn License Key” and you should find. Let me know if you don’t and I can resend.
Lcduncan59
February 28, 2020, 1:07am
4
I found it rick I figured it would go to the email I had paid paypal through. thanks
Rick
February 28, 2020, 1:09am
5
Glad you are sorted. Additionally, you might not have seen this. It can come in handy as well.
The license system used by LightBurn has a web portal that users can access to view the computers on their license, and do some basic tasks like remove a computer that has failed.
If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this (email support@lightburnsoftware.com with your name and license key to have us do this).
To access the l…
system
March 13, 2020, 1:09am
6
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Did you order directly from us?