Bought license bu dont know how to install and I believe I am having issues with that


Today I bought a license and I was not able to activate it. I did not receive a license key. I emailed the support group but until I get a response, is it normal for the max power on my laser to be set at 15%? it is not cutting or changing as I work on a project. (100w)

I also came across an issue, when testing why it was not cutting and trying multiple times, when I tried to Frame the job it was going on a huge rectangle…

Hi Sandy - it depends on which power setting you’re looking at. Can you post a picture of your control panel so I can see what you have?

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