Thank you for allowing me to join!
My partner has purchased two trees TTS-10 80w laser engraver.
He originally used the supplied software but was recommended Lightburn and found it to be better.
He’s downloaded and started exploring the program via the free trial with a view to purchase in full if it meets his needs.
He was using Lightburn to engrave his
business logo onto some wooden items and (once he got the parameters right) was enjoying it.
However, he’s now downloaded a bunch of templates for items to cut and nothing is working. The machine won’t cut, the laser won’t move, when it does move it makes the most horrible noises. He’s tried resetting the home position, it won’t work. He’s googled all sorts of guides to reset it back to default and nothing is happening.
The frustration is extreme and he’s starting to regret the purchase because of it.
Is there anything that can be suggested to help please?