Cannot get my laser to connect

LightBurn Software Questions
1

I recently bought a new laptop (HP Windows 10) and after installing Lightburn I cannot get my laser/xcontroller to connect to Lightburn. I have installed the Multicommunication Port- COM4. I didnt have this problem with my MAC or other PC- so why am I having this issue with this computer?

things I have tried:
turning laser on before opening lightburn
restarting my laptop
uninstalling/reinstalling lightburn
updating lightburn
removing and manually creating GBRL (again)

anything else I can try?

2

Why? What prompted you to do this?

Without knowing much about the xcontroller, it sounds like you need a driver to find the serial port at the end of your USB.

When you plug it in, do you get an audible indication that the OS has detected a new device?

The reason you didn’t have the problem before was because they are different computers. Likely your PC already had the driver and the Mac likely didn’t need one.

3

Thanks for the link! I literally googled for 3 hours yesterday trying to get it to work.

nothing prompted me to do it but it also wasn’t popping up once i tried setting up the laser on lightburn.

it is making a noise when I connect it or disconnect it.

4

That worked! thank you!!!

1 Like
5

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