Can't connect my laptop to my laser during set up

I am trying to connect my HP Intel I am having 1th Gen Intel i5 with a 64-Bit operating system and it’s running on Windows 11 Home
but I am having one helk of the time trying to get this program to see my laser
i am trying to use USB (I already went and bought a new one thinking the one the laser came with was just bad) but we are still having the same issue. I have installed and uninstalled this the lightburn app so many times and also the driver. Every single time it never sees my laser when setting it up and then when i got to my laptop it never shows the driver being there under drivers (so don’t know if that is my issue) I really need help before I go crazy -----> seriously 3 days of this and watching every youtube on the planet and i am doing everything they are step by step and theirs goes to ready and mine -------> well it just stays at disconnected and no device found at the bottom

Thank you so much in advance

What’s the number on the Ruida box in the engraver?

On my Ruida RDL C320-A there are two USB shaped ports. One is for communication and the other is for the usb stick or U-Disk.

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