Cant get Laser master 3 to engrave properly

Hi,
I have an issue ever since I bought the Laser master 3 engraver. I cant manage to get the lines straight, the lightburn printing test doesnt even manage to engrave normal squares and I don’t know what to do in order to resolve the problem. Official customer support is ignoring my emails so I am trying my luck here.
Thank you,


Hi!

Can you post a picture of each of the belt tensioners on both sides?

And focus length.

Hi,

They are tightened according to the markings.
It is my first engraver so any tips are appriciated!


Could take a little more tension but look good

Are you in mm/min or mm/sec on Lightburn?

Looks like speed is set 10,000 to 15,000 mm/m from the engrave test photo

Amazing the laser is able to make a mark at that speed.

Powe is set from 10% to 50%

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