# Charged VAT by mistake - how to get a refund?

**URL:** <https://forum.lightburnsoftware.com/t/charged-vat-by-mistake-how-to-get-a-refund/192251>\
**Category:** Licensing\
**Tags:** update, windows\
**Created:** [September 2, 2026, 4:02pm UTC](https://forum.lightburnsoftware.com/t/charged-vat-by-mistake-how-to-get-a-refund/192251 "2026-09-02T16:02:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Larus-Cards](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/l/e274bd/32.png) [@Larus-Cards](https://forum.lightburnsoftware.com/u/Larus-Cards)\
**Post date:** [September 2, 2026, 4:02pm UTC](https://forum.lightburnsoftware.com/t/charged-vat-by-mistake-how-to-get-a-refund/192251/1 "2026-09-02T16:02:09Z")

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> Hello,
> 
> We recently purchased a LightBurn license for our company, but we were charged VAT by mistake. We are a VAT-registered business in the EU (Bulgaria), and our VAT ID is: **[]**.
> 
> Could you please let me know how we can get a VAT refund and update our invoice?
> 
> Order/Invoice Number: **[Въведете номера на поръчката или фактурата]**
> 
> Thank you!"

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**Author:** ![Rick](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/rick/32/69_2.png) [@Rick](https://forum.lightburnsoftware.com/u/Rick)\
**Post date:** [September 2, 2026, 4:04pm UTC](https://forum.lightburnsoftware.com/t/charged-vat-by-mistake-how-to-get-a-refund/192251/3 "2026-09-02T16:04:16Z")

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Please email [support@lightburnsoftware.com](mailto:support@lightburnsoftware.com) directly for this request.

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**Author:** ![Rick](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/rick/32/69_2.png) [@Rick](https://forum.lightburnsoftware.com/u/Rick)\
**Post date:** [September 2, 2026, 4:04pm UTC](https://forum.lightburnsoftware.com/t/charged-vat-by-mistake-how-to-get-a-refund/192251/4 "2026-09-02T16:04:47Z")

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Closed on September 2, 2026, 4:04pm UTC