Chuck Rotary problem

So is there a different setup step with a chuck rotary? For the love of everything my patience can handle, I cannot get it to fully rotate when the rotary is turned on. When I turn it off it will fully rotate as it should. Any suggestions? Tips?

My regular rotary wheel works just fine.

If you haven’t already, check this out - the nice folks over at OMTech provide a series of videos in their OMTech Training Playlist: Rotary Attachment Set Up for Your CO2 Laser Engraver - Training Video - OMTech Laser - YouTube

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