Computers not finding NEJE master 2s plus

I have 4 computers, 1 linux, 3 win 10 pro. Only 1 win 10 will see and work with my NEJE, that one and one other win 10 (both desx tops) work with Lightburn on my Ruida laser.neither laptop work with either laser. One is I-7 and the linux isa AMD E-2 -9110. I know the problem isn’t Lightburn, because the desk top computer wouldn’t see a hub that the other one had no problem with. all of them work with all the usb accessories I have.