If you ever feel picked on here for asking a question, email support@lightburnsoftware.com with a link to the thread, voice the concern privately that way, and we’ll review. We generally have our DM’s off here so people can’t direct ask us questions on the forum, because it gets abused a bit.
We might not always take a direct action, and sometimes if we do it might not be directly visible to you (for example, we might send a warning to someone to watch their tone, but privately), but we take that kind of thing seriously.
You should absolutely know how to use Google, and the search feature of the forum, and we’ll encourage that, but not everyone knows the terms to search for, and we all started where you are, so you should never be afraid to ask a question if you can’t find an answer on your own, or aren’t even sure what to ask yet.
We may point you in a direction of some resources to help get you going, instead of a direct “do X, then Y”, but that’s all part of the process too - A lot of these systems are DIY, with some emphasis on the Y, but we’re happy to chime in with some guidance when we can - it’s kind of the whole reason the forum exists.
(as an aside, we also have a lot of international users here, and some places are much more direct than others, or there may be language issues at play occasionally, so sometimes it’s worth taking a step back just in case that’s all it is - not saying that was what happened to you, but it has absolutely happened to me numerous times, and it can feel like the other person is being aggressive, when they’re just being direct)