so, after watching videos (no avail) I have one last option get a new laptop. the one i have is really old (7 years) if that does not work, it’s something with Lightburn then.
Were you able to update the firmware? If not, what methods did you attempt? The age of the computer should not be so relevant assuming everything is in working order.
you might need to switch the tiny switch on that machine to allow firmware updates and it may actually be better to downgrade the firmware we currently recommend V40.30.002.01B1 see how to install it here
Just an “Out of the box” suggestion. Your machine naming: does it contain illegal characters? I not sure if these boards and software are character sensitive but * and ! may be sending unknown signals? (FYI this is a wild guess, apologies for my ignorance if this is irrelevant).
Once the file is downloaded follow the steps in Method 3 very carefully making note of the proper order of filename and offset value described in step 3.