Email from license

[robertobarbieri (roberto)]

I sent a e-mail to support yesterday, with a license key in my name that i dont remember the email, i need to login in portal to deactive it and active in my new computer. But i didnt got answer till now. Can someone help? thanks

[Rick (Technical Evangelist)]

We have just responded to your email.

[robertobarbieri (roberto)]

alawys amazing. thanks a lot

[robertobarbieri (roberto)]

its telling me:
Allowed deactivations limit reached!

i cant use anymore?

@Rick can u help me?

[Rick (Technical Evangelist)]

Please review this, if you haven’t already.

How to access the license portal to manage your own activations

The license system used by LightBurn has a web portal that users can access to view the computers on their license, and do some basic tasks like remove a computer that has failed. If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this (email support@lightburnsoftware.com with your name and license key to have us do this). To access the l…

Edit: Sorry, I see that you say “Deactivations”. Please hold…

[Rick (Technical Evangelist)]

We need to resolve via email as we want to avoid sharing personal information here in public.

Please respond there.