Emblaser Pro Y Axis not working

Kia ora, I’m working with an Emblaser Pro, it was working fine up until moving it to a new location and the machine seemingly stopped responding to any y axis calibration. The support it set to 30mm and the material to 3mm, but the laser will ram itself into the material and drag itself across it. Even when I set the support material to the max height of 50mm, it’ll still ram straight into the support frame and drag across it. Is there any solution to this? Thanks in advance!