Failure to communicate with controller xtool D1 Pro

I just got lightburn and I keep getting a failure to communicate with controller error. I have an xtool d1 pro 10w and I am running it through a Dell Laptop using Windows 11. I have tried re-connecting my laser to the software but I am having a issue figuring out the problem.

Can anyone help?

How you added your laser to Lightburn?
Also your Lightburn version.


Welcome to the LB forum @TiltedThredz1 .

In addition to what @parsec said, have You followed these instructions:

Also, the supplied USB cable may not work or the operation can be intermittent.
Mine was a dud and there’s been reports that the supplied cable has given grief to others as well.



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