Hi There I am a complete newbie and excited to learn! So I bought a cheap Chinese laser Universal engraver and immediately realized the Benbox software was not going to be sufficient so we purchased Lightburn flashed the board and did a quick test run. Just a simple word “Hello” with outlined letters. I know that I have many areas to work on but my first concern is the size. We had this set to be like 5.25" wide by 2.625" tall and it came out almost double the size. Yes we have it set to inches. My 1st question is where should I start to look to trouble shoot this issue? And second question is any ideas why it would not have done the horizontal line in the H and the E?