HELP with settings for iphone case

Guys please help me out as Im struggling! Willing to pay at this point!

Im new to this and been watching videos but cant seem to get the hang of it.

Im trying to simply engrave peoples names in this phone cases but is it not working. The material of the cases is TPU (kinda of like plastic)

I have tried so many settings but cant get the hang of it. In the picture


you can see how the logo of our brand looks like (made by the supplier) but everything else is us and it does not work.

To start with, it’s white.
So it probably reflects a lot of the energy, except where those colored specs are.

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Im terrible at this and have no guidance honestly. Do you happen to have any recommendations ? thank you so much

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