How long did it take to receive your license?

LightBurn Software Questions
1

How long did it take to receive the email with your license code? It said it would come in a separate email in a few minutes but could take a few hours. It’s been almost 24 hrs and still have not received it. Emailed them 7 hrs ago but haven’t heard back. Just wondering how long it took everyone else to get theirs.

1 Like
2

I ordered mine 24hrs ago too. I sent a “contact us” message and got an automated response. Nothing else…

4

I’ve been waiting more than 24 hours, and I haven’t had a reply. I have sent an email and they have not responded.

I hope that the support is not like that, or else it will be a regret spending money.

5

It’s automated. It should be pretty quick.

Have a look in your Junk / Spam folder just in case it was filed incorrectly.

6

Unfortunately, nothing in the spam folder

7

I’m not 100% convinced it’s automated. However, the good news is that you can run as a Trial version for 30 days with full features until they get the license straightened out.
Pinging @Rick just in case…

9

Yep just bought a license and it was in the email that said thank you for purchasing. Arrived at the same time as the invoice receipt.

10

After 1 day and 13 hours, the license has arrived, I hope your problem has also been solved.

Greetings.

11

Thanks for drawing my attention to this @TomWS. Glad to hear this has been sorted. :slight_smile:

Researching the @Goodwoodwoodshop, @Badenguy and @Zernik orders, I do not see any reason for these messages to be delayed. They weren’t held on our end. In these cases, once the order cleared, which only took a few seconds, the order email was sent to the email addresses provided. Zero delay on this end from the records I am reviewing.

We do need sleep every so often.

I see a response to your email from one of our support staff, within 5 hours. They replied with notice that they resent your key and the original messages sent when ordering. Are you saying you have not gotten those resends?

12

that is the second one I sent but thanks guy

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