# How to contact Ortur support: emails KO, ticket interface KO **URL:** \ **Category:** Ortur Lasers\ **Tags:** ortur\ **Created:** [January 12, 2025, 12:57pm UTC](https://forum.lightburnsoftware.com/t/how-to-contact-ortur-support-emails-ko-ticket-interface-ko/162191 "2025-01-12T12:57:55Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Mat13](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/m/b38774/32.png) [@Mat13](https://forum.lightburnsoftware.com/u/Mat13)\ **Post date:** [January 12, 2025, 12:57pm UTC](https://forum.lightburnsoftware.com/t/how-to-contact-ortur-support-emails-ko-ticket-interface-ko/162191/1 "2025-01-12T12:57:55Z")
Hi 🙂 I’ve just bought a LaserMaster3 and I’m trying to reach the support. 😣 Such labyrinthic ways to try to reach Ortur… with 3 different websites: - [https://ortur.tech/](https://ortur.tech/) - [https://ortur.net/](https://ortur.net/) - [https://orturtech.com/](https://orturtech.com/) **Email**. The contact page [Contact us To Order Engraving Machines Online](https://ortur.net/en-eu/pages/contact-us) gives 3 support emails. - [support@ortur.net](mailto:support@ortur.net) DOWN - [support@ortur3d.com](mailto:support@ortur3d.com) DOWN - [support@orturtech.com](mailto:support@orturtech.com) DOWN _I’m sorry to have to inform you that your message could not be delivered to one or more recipients. host [hzmx02.mxmail.netease.com](http://hzmx02.mxmail.netease.com)[103.126.92.252] said: 550_ **Ticketing** on [My Tickets - Ortur Customer Support](https://ortur.tech/support/my-tickets/) it says “You haven’t submitted a ticket yet. [Click here to submit your first ticket](https://ortur.tech/support/).” And that goes to a blank page "Our work order system has been newly upgraded, and the submission entrance has been updated. Please click to visit [https://ortur.tech/](https://ortur.tech/)" but I’m already on .tech! **Feedback** [User Feedback - Ortur - User Feedback](https://ortur.tech/feedback/) goes to a blank page as well… **FaceBook** [https://www.facebook.com/groups/orturofficialgroup?ref=oV6StiE5](https://www.facebook.com/groups/orturofficialgroup?ref=oV6StiE5) I don’t have an account Am I alone in this? Do you have any tip to share on how to reach them please? yours Mat ---
**Author:** ![Mat13](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/m/b38774/32.png) [@Mat13](https://forum.lightburnsoftware.com/u/Mat13)\ **Post date:** [January 13, 2025, 9:02am UTC](https://forum.lightburnsoftware.com/t/how-to-contact-ortur-support-emails-ko-ticket-interface-ko/162191/2 "2025-01-13T09:02:23Z")
Digging into the error message, it looks like my email (@free.fr) is blocked as a spam by their provider. So I’m trying to reach them with a gmail address. > This is the mail system at host [smtp3-g21.free.fr](http://smtp3-g21.free.fr). > > I’m sorry to have to inform you that your message could not > be delivered to one or more recipients. It’s attached below. > > For further assistance, please send mail to postmaster. > > If you do so, please include this problem report. You can > delete your own text from the attached returned message. > > ``` > The mail system > > ``` > > [support@orturtech.com](mailto:support@orturtech.com): host [hzmx02.mxmail.netease.com](http://hzmx02.mxmail.netease.com)[103.126.92.252] said: > 550 5.7.0 DT:SPM .For more information, please visit > [网易企业邮箱反馈平台](https://feedback.qiye.163.com/static/feedback/#/bounce/ABFOBXcEKVNyXVpdcUt5IgYGHjVidwYnOUhGVAwvHBhK) > (in reply to end of DATA command) ---
**Author:** ![system](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/system/32/64335_2.png) [@system](https://forum.lightburnsoftware.com/u/system)\ **Post date:** [February 12, 2025, 9:03am UTC](https://forum.lightburnsoftware.com/t/how-to-contact-ortur-support-emails-ko-ticket-interface-ko/162191/3 "2025-02-12T09:03:22Z")
Closed on February 12, 2025, 9:03am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.