How to De-activate a licence on a damaged computer

[GazzarUK (Gary Fielding)]

I have 2 PC’s both were running Lightburn but only one was connected to my laser, the machine connected to the laser has gone faulty and has been replaced with another PC,I tried to install Lightburn on the replacement PC but when i tried to use my licence key it says they are both in use. How do I de-activate the licence on the Broken computer ? Logged into Lightburncryplex.app but unable to find a way of de-activating the old PC.

[Rick (Technical Evangelist)]

How do I move my license to a new computer?

If you want to move an install of LightBurn to a new computer, follow these simple steps: Run LightBurn on the current machine Go to Help => License Activation and Trial Click “Deactivate License” to remove the license from this machine LightBurn will automatically quit [image] Run LightBurn on the new computer Enter the license key when prompted That’s it! Note that if you have a hard drive failure or cannot run LightBurn on the old machine for some reason, you can use the license porta…

[GazzarUK (Gary Fielding)]

email sent

although the email i received with my licence key details states this.

• Hello Gary,

• Your LightBurn license key is:

• LightBurn DSP : ------------------------------------------------------------

• This license allows free updates for 365 days after activating,

• however the software will continue to work forever.

• A user account has been created for you at https://lightburn.cryptlex.app

• Login with your email address (nbk.uk@) and the

• following password:

• -------------------------

• This will allow you to deactivate a license seat if a hard disk fails.

• Thanks for supporting LightBurn!

But i could not find anyway of deactivating the faulty PC