How to de-authorize a computer I no longer have access to?

[bsd (Brian Dean)]

I wiped and sold a MacBook that I no longer have access to, and I forgot to deauthorize it before doing so.

Is there a way to me to deauthorize that computer now without having to contact Lightburn support?

I can see my licenses from the web site and the computers they are authorized on, but I don’t see a way to deauthorize one.

Thanks!

[shughey (scott hughey)]

Came across your answer while perusing for a different answer but here it is.

Note that if you have a hard drive failure or cannot run LightBurn on the old machine for some reason, we can deactivate the old machine for you - contact us via email - support@lightburnsoftware.com

[bsd (Brian Dean)]

Thank you, Scott! Sounds like there’s not a way to do it without contacting support. I just hate bugging them about it. My replacement laptop won’t be here for a few weeks so I’ll do it then.

Thanks!

[LightBurn (Oz)]

How to access the license portal to manage your own activations

The license system used by LightBurn has a web portal that users can access to view the computers on their license, and do some basic tasks like remove a computer that has failed. If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this (email support@lightburnsoftware.com with your name and license key to have us do this). To access the l…

[bsd (Brian Dean)]

Ah, there it is! Thank you very much!