# I have a black screen in lightburn and the windows camera app **URL:** \ **Category:** LightBurn Hardware Compatibility\ **Created:** [February 8, 2020, 12:10am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773 "2020-02-08T00:10:03Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![WVKokamoJoe](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/w/3e96dc/32.png) [@WVKokamoJoe](https://forum.lightburnsoftware.com/u/WVKokamoJoe)\ **Post date:** [February 8, 2020, 12:10am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/1 "2020-02-08T00:10:03Z")
I have a black screen in lightburn and the windows camera app, I can’t seem to find the “Secret” fix that has helped others. Can someone help me get my camera working? ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [February 8, 2020, 12:10am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/2 "2020-02-08T00:10:48Z")
What operating system are you running, for starters? Windows 10 has recently rolled out a bunch of permission “enhancements” that mean apps have to get permission to use cameras and mics. If you’re on Win10, start with this: [Getting your camera to work in the hellscape of Windows 10](https://forum.lightburnsoftware.com/t/getting-your-camera-to-work-in-the-hellscape-of-windows-10/11122) ---
**Author:** ![WVKokamoJoe](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/w/3e96dc/32.png) [@WVKokamoJoe](https://forum.lightburnsoftware.com/u/WVKokamoJoe)\ **Post date:** [February 8, 2020, 12:13am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/3 "2020-02-08T00:13:43Z")
Windows 10 Home ---
**Author:** ![WVKokamoJoe](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/w/3e96dc/32.png) [@WVKokamoJoe](https://forum.lightburnsoftware.com/u/WVKokamoJoe)\ **Post date:** [February 8, 2020, 12:24am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/4 "2020-02-08T00:24:35Z")
Camera is enabled, was already enabled, in privacy settings, I turned off the camera defense in avast, Lightburn is Not listed in the apps in camera privacy and it still doesn’t work. I will try the compat mode I guess! ---
**Author:** ![WVKokamoJoe](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/w/3e96dc/32.png) [@WVKokamoJoe](https://forum.lightburnsoftware.com/u/WVKokamoJoe)\ **Post date:** [February 8, 2020, 12:28am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/5 "2020-02-08T00:28:49Z")
Tried compat mode for windows 8 and still not working ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [February 8, 2020, 12:49am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/6 "2020-02-08T00:49:37Z")
Does it work in the Windows Camera app with changes made? The camera app is sort of the clue that the camera works at all. When you plug it in, do you hear the Windows ‘Ding!’ that it recognized a USB device? ---
**Author:** ![WVKokamoJoe](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/w/3e96dc/32.png) [@WVKokamoJoe](https://forum.lightburnsoftware.com/u/WVKokamoJoe)\ **Post date:** [February 8, 2020, 12:56am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/7 "2020-02-08T00:56:15Z")
Will not work in camera app, says no camera present with an error code of 0xA00F4244. The camera show fine in Device Manager and says it is working correctly. No driver updates available. My laptop is 2019 MSI GF75 Laptop 17.3" 120Hz FHD Gaming Computer| 9th Gen Intel Hexa-Core i7-9750H Up to 4.5GHz| 32GB DDR4 RAM| 512GB PCIE SSD + 1TB HDD| GeForce GTX 1050 Ti 4GB| Backlit Keyboard| Win 10 ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [February 8, 2020, 12:57am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/8 "2020-02-08T00:57:53Z")
According to this, it could still be other apps interfering, like permission, or anti-virus: > **[\[Solved\] Camera Error Code 0xa00f4244 in Windows 10 - Driver Easy](https://www.drivereasy.com/knowledge/fixing-we-cant-find-your-camera-error-code-0xa00f4244/)** > > Got error message "We can't find your camera" with your webcam or camera? error code 0xA00F4244. Solutions here like updating camera drivers would fix it. ---
**Author:** ![WVKokamoJoe](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/w/3e96dc/32.png) [@WVKokamoJoe](https://forum.lightburnsoftware.com/u/WVKokamoJoe)\ **Post date:** [February 8, 2020, 1:15am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/9 "2020-02-08T01:15:20Z")
Already found that page searching for a fix before I got on here, and did everything suggested except downloading and installing the driver easy app. My device manage doesn’t even have an “imaging devices” listed, only Camera and LightBurn Camera within it ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [February 8, 2020, 1:28am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/10 "2020-02-08T01:28:21Z")
Try this (Windows Media Feature pack): [https://www.microsoft.com/en-us/download/details.aspx?id=16546](https://www.microsoft.com/en-us/download/details.aspx?id=16546) Then if that doesn’t work, try this version of the software: [https://drive.google.com/open?id=1OrvCr1ICB3d5CQpqFY2rCY5Z5RB-e2KU](https://drive.google.com/open?id=1OrvCr1ICB3d5CQpqFY2rCY5Z5RB-e2KU) Though, the fact that it’s not working in the Windows Camera app isn’t good. It’s usually fine there, but not working in LightBurn. ---
**Author:** ![WVKokamoJoe](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/w/3e96dc/32.png) [@WVKokamoJoe](https://forum.lightburnsoftware.com/u/WVKokamoJoe)\ **Post date:** [February 8, 2020, 1:28am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/11 "2020-02-08T01:28:24Z")
I can’t even uninstall the stupid Microsoft camera app! Microsoft can hug a Nut! ---
**Author:** ![WVKokamoJoe](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/w/3e96dc/32.png) [@WVKokamoJoe](https://forum.lightburnsoftware.com/u/WVKokamoJoe)\ **Post date:** [February 8, 2020, 1:29am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/12 "2020-02-08T01:29:15Z")
I’ll give it a shot… this is crazy! ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [February 8, 2020, 1:34am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/13 "2020-02-08T01:34:48Z")
Yeah, this last round of Windows updates has caused us a ton of grief. The camera stuff has been pretty well behaved prior to this. ---
**Author:** ![WVKokamoJoe](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/w/3e96dc/32.png) [@WVKokamoJoe](https://forum.lightburnsoftware.com/u/WVKokamoJoe)\ **Post date:** [February 8, 2020, 1:47am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/14 "2020-02-08T01:47:47Z")
I clicked the Media Installer pack and it really didn’t run a interactive installer but now the cam is working! Thank you very much for your help! ---
**Author:** ![system](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/system/32/64335_2.png) [@system](https://forum.lightburnsoftware.com/u/system)\ **Post date:** [March 9, 2020, 1:47am UTC](https://forum.lightburnsoftware.com/t/i-have-a-black-screen-in-lightburn-and-the-windows-camera-app/11773/15 "2020-03-09T01:47:47Z")
Closed on March 9, 2020, 1:47am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.