Jog keys do not work

Hi there. I am new to lightburn and have encountered a problem with Jog keys. The Otur laser homes properly but once homed it will not allow me to jog.
I am using the otur laser master 15 watt. If I delete the device and have light burn find my laser, the jog keys work again, but when I go to device settings and change to enable test fire and continuous jog, the problem re-occurs. I get error #15 message in the consol.
the laptop I use is not connected to the internet as I do not have access in my shop.
Any assistance would be greatly appreciated.

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