Kentoktool JL5 Laser will not move at all

[Hayz1982 (Hayley Dulake)]

Hi all.

Total newbie here just trying to find a hobby to help with my mental health thats not going too well

Ive had my Kentoktool JL5 5.5w for a week now and losing hope in it!

I use a Dell running windows 11

Installed as per all instructions videos and manuals.

I get the laser on and the fan but it just wont move. Im getting the Alarm 6 message

alarm 6 homing fail. reset during active homing cycle. please check the machine with following point 1. whether the control box is activated 2. whether the limit switch or motor wire loose ok

Contacted Kentoktool but they arent very helpful at all.

Uninstalled and reinstalled drivers as that was their only suggestions.

Any advice welcome please, or do i have a faulty machine that i need to return?

Thank you

Edit. Sorry machine is brand new not a second hand purchase.

[jkwilborn (Jack Wilborn)]

@Hayz1982

all instructions videos and manuals

What videos/manuals… There are probably quite a few.

Did you use the Kentoktool_JL5_Lightburn_Configuration?

@Hayz1982

check the machine with following point 1. whether the control box is activated 2. whether the limit switch or motor wire loose ok

Did you do this?

According to this document it has homing enabled, so I’d guess you have a switch/wiring problem.

@Hayz1982

help with my mental health

Good luck, most people become more confused

Good luck