Hello Everyone! In the following days ORTUR will release a small series of “Get to know us” videos.
We would love you to get to know the faces and thoughts of those working hard to create - with your support - all Ortur Products!
A Big Thank YOU from ORTUR! #Ortur#KnowOrtur#LaserEngraver#ComingSoon
There is no question that the construction of the Laser master Pro 2 is superb, with very fine tolerances.
It’s a shame my Laser module does not work and has never worked and your customer services seem unable to send a replacement or even have the decency to respond to my emails.
A company shows its real worth with how they deal with a problem.
In my view, yours is seriously lacking in its ability to do so.
I have emails that i have sent 23rd, 24th 25th that have not received a reply.
Amusingly I did get a reply on the 22nd saying it had been delivered claiming that 4PX3000151894050CN was my order (that one was last seen in France!)
Also I never claimed that my ticket had not been handled.
I don’t think I made any reference to how the claim was handled, my concern is how the system works after the authorisation of a replacement especially as the word ‘expedite’ is used.
Follow this with an email sending me to a total not my order, then no replies when I want clarity.
As far as misrepresentations you refer to, I can assure you that every word I have used has been factual throughout…
You are right in respect of me being frustrated however!