Laser is not cutting or engraving

I have the Xtool D1 Pro 20w I finally have software and everything working correctly but when I do a simple image to cut and engrave the laser is firing down but nothing is engraving or cutting and I have use the measurement tool. I do not know what else to do. Thank You

Hi, same problem…even at 300m/s and 100 % only a small burning, you cant nearly see…Tell me when ou solved your problem pls

I’m going to assume you meant 300 mm/s and not 300 m/s. 300 mm/s is 18,000 mm/minute which is exceedingly fast (nevermind what this would be at 300 m /s). Try reducing to 50 mm/s and run again.

I have the same problem with the Xtool D1 Pro 20w. It moves like it’s doing the job but the laser doesn’t fire.