# Laser no longer engraving, nothing changed **URL:** \ **Category:** Ortur Lasers\ **Created:** [April 24, 2021, 5:12pm UTC](https://forum.lightburnsoftware.com/t/laser-no-longer-engraving-nothing-changed/39561 "2021-04-24T17:12:44Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![morrijn96](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/m/e95f7d/32.png) [@morrijn96](https://forum.lightburnsoftware.com/u/morrijn96)\ **Post date:** [April 24, 2021, 5:12pm UTC](https://forum.lightburnsoftware.com/t/laser-no-longer-engraving-nothing-changed/39561/1 "2021-04-24T17:12:45Z")
I have printed with the same settings on the same wood and all of a sudden the laser is not even making a mark. Any suggestions? ---
**Author:** ![Rick](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/rick/32/69_2.png) [@Rick](https://forum.lightburnsoftware.com/u/Rick)\ **Post date:** [April 24, 2021, 6:14pm UTC](https://forum.lightburnsoftware.com/t/laser-no-longer-engraving-nothing-changed/39561/2 "2021-04-24T18:14:01Z")
> [@morrijn96](#): > > and all of a sudden the laser is not even making a mark. Any suggestions? I just posted this. Please review: > [@Soft ware problem](https://forum.lightburnsoftware.com/t/soft-ware-problem/39556/2): > > The nice folks at Ortur had a batch of motherboards with issues, so you may want to reach out to Ortur Support as they have some steps to check for this. Additionally, they also provided this critical Service Update posting worth review. [https://forum.lightburnsoftware.com/t/ortur-laser-master-2-service-notice-grounding/34066?u=rick](https://forum.lightburnsoftware.com/t/ortur-laser-master-2-service-notice-grounding/34066) ---
**Author:** ![morrijn96](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/m/e95f7d/32.png) [@morrijn96](https://forum.lightburnsoftware.com/u/morrijn96)\ **Post date:** [April 24, 2021, 6:46pm UTC](https://forum.lightburnsoftware.com/t/laser-no-longer-engraving-nothing-changed/39561/3 "2021-04-24T18:46:23Z")
I have submitted a ticket with them. Thank you! ---
**Author:** ![cman](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/c/cdc98d/32.png) [@cman](https://forum.lightburnsoftware.com/u/cman)\ **Post date:** [April 26, 2021, 4:27pm UTC](https://forum.lightburnsoftware.com/t/laser-no-longer-engraving-nothing-changed/39561/4 "2021-04-26T16:27:43Z")
I had the same problem, contacted Ortur and after alot of back and forth emails they sent a new motherboard / laser. I did 28 burns, worked perfectly. My Lightburn trial period just ended so today I bought a 1 year membership, and my Ortur will not burn. I’m at my wits end with this. I’ve got 3 hours this mornig trying to figure out what I’m dping wrong or did the mother board / laser burn up again. I’ve done all the proper grounding that has been asked of me. Starting to get a little disappointed. ---
**Author:** ![Rick](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/rick/32/69_2.png) [@Rick](https://forum.lightburnsoftware.com/u/Rick)\ **Post date:** [April 26, 2021, 5:12pm UTC](https://forum.lightburnsoftware.com/t/laser-no-longer-engraving-nothing-changed/39561/5 "2021-04-26T17:12:53Z")
> [@cman](#): > > …worked perfectly. - …bought…my Ortur will not burn. One of two issues to investigate. Software - You identify successfully setting up, configuring, and using LightBurn to run jobs on your laser. If you did not make any further adjustments or changes to this working setup in LightBurn, look to the Hardware / Firmware next. Hardware / Firmware - Did you update the firmware at some point? Have the firmware settings been adjusted by you? Did you double-check that all cables and connections have not come loose? Reseat all connections. Hardware can fail, and this may have happened again. The nice folks over at Ortur Support should be able to troubleshoot with you to determine if you have had another hardware failure. ---
**Author:** ![morrijn96](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/m/e95f7d/32.png) [@morrijn96](https://forum.lightburnsoftware.com/u/morrijn96)\ **Post date:** [April 26, 2021, 5:44pm UTC](https://forum.lightburnsoftware.com/t/laser-no-longer-engraving-nothing-changed/39561/6 "2021-04-26T17:44:22Z")
I understand your frustration and I have put a lot of time and money into projects. I am waiting on them to respond to me after running the test and sending the data they requested. ---
**Author:** ![cman](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/c/cdc98d/32.png) [@cman](https://forum.lightburnsoftware.com/u/cman)\ **Post date:** [April 26, 2021, 6:42pm UTC](https://forum.lightburnsoftware.com/t/laser-no-longer-engraving-nothing-changed/39561/7 "2021-04-26T18:42:51Z")
I think I have figured out what is going on.We are trying to burn on a pinewood coaster that is to light in color. After adding a light hue to the finish it is now burning. Pretty obvious I’m pretty new to this. Thank you for your time and patience, Chris. ---
**Author:** ![system](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/system/32/64335_2.png) [@system](https://forum.lightburnsoftware.com/u/system)\ **Post date:** [May 26, 2021, 6:43pm UTC](https://forum.lightburnsoftware.com/t/laser-no-longer-engraving-nothing-changed/39561/8 "2021-05-26T18:43:48Z")
Closed on May 26, 2021, 6:43pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.