Laser not firing when press start

we have just bought a xTool D1 pro, the laser connects,frames, and will work in xTool creative space. When we close that out and use lightburn, it connects, will frame, and do everything but engrave. When we click start the laser slowly works it’s way to the left side of the xTool without engraving. Any suggestions?

have you followed the Xtool guideline to connect D1 Pro to Ligthburn?

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