Laser not found

Hi everyone,

I bought a second laser and have it at my sisters house, it works pretty well with my laptop. She wants to get into it as well so she purchased a new laptop to use for it. The problem is that it will not find the machine from her laptop. I tried resetting machine, I tried a different usb cord but no luck. Anyone have a suggestion?

Did you install the driver?

That’s a good question, I will try to do that. Should I delete the program and then launch it again?

Or is there a way to check it without having to re do the program ?

I deleted it and reinstalled it and I clicked on install driver. It still is not recognizing the laser.

Check Device manager on your computer to make sure the driver is there

image

It’s definitely not there, I for sure clicked on install driver. It’s very weird.

Do you see a device of any kind appear when you connect the laser? If not, that’s implying that Windows is not detecting the device at all, driver or not.

Can you take a screenshot of Device Manager with all ports and unknown devices showing after the laser has been plugged in and turned on?

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.