I am having a tough time getting anyone on the phone or in chat with Monport. The fans on the machine appear to be running; air moves. I do make sure to vacuum the vents out, as I see a lot of particulate buildup around vent holes. I have a fume extractor, but heck, I have to change the filter every time I engrave, and that is not economical.
As for the mirror moving at premature shutdown, I haven’t checked that. Usually, when it shuts down, the red dot is on, the LightBurn software is showing a running time, but no progress or laser.
Heard, but I do hear and feel air blowing from the machine. I am still going to remove the top panel and see what’s going on inside the machine, without touching anything.
Be careful. If it’s still under warranty, you will likely void it by opening the case. Mine had a sticker on it that you have to break to get into it. However, it peeled off over time, but they know when you bought it, sticker or not.
Not sure what you mean by heard, but do I hear… Are the galvos actually moving. Many times, the led is within the actual source, sometimes it’s in the head and goes through the galvos.
Generally speaking, the visible light source has to go through the mirrors in the galvo to be of any use. So if it’s stopping, then it’s likely the controller isn’t talking the way your software thinks it should.
Hi all, I’m following up after a long, detailed journey with both Monport Lasers Tech Support and LightBurn. Suffice it to say, Monport, although excellent in service and communication, was not the problem with the laser. To be honest, I am not sure what the issue was because it was working fine with all of the methods I have been using. Anyway, that is all water under the bridge. We replaced the motherboard, re-soldered all pin connectors with new ones from Monport, and replaced all PCI cables with new ones from Monport. and the issue persisted even past that effort.
I reached out to LightBurn, and tech support was quick to respond. They asked me some pertinent questions about my rig, serial number, model, etc., and asked for a copy of the config file and the file I uploaded to configure the machine; this was on a disc from Monport. Instantly, they said they were 99% sure what the problem was. They had me change from the BCI config file to the LMP-named file on the disc. Monport recommended the BCI file, but the secret lay within the three times more detailed LMP file. A few settings, from Jump speed, to Frequency settings, JPT vs. Raycus, speed, etc., and I refreshed and fired the laser. I have yet to get engravings this detailed until now.
Anyway, my takeaway from this was gratitude to this forum and the support, stellar service from Monport Lasers, and also LightBurn Studio. It is rare in this day and age that large companies have good personalized service.
