License problem on new computer

[olddogTim (Timothy McMillen)]

I deleted my old computer but NONE of the license codes worked to register on my new computer can somebody help.

[micrololin (Jeff)]

You need to deactivate old computer in license portal or email support.

[olddogTim (Timothy McMillen)]

I did that

[Rick (Technical Evangelist)]

Yes, but not here, as we want to avoid exposing your key here. If you have access to the portal, then you can follow Jeff’s suggestion. If not, please email support@lightburnsoftware.com and we can help resolve there.

How to access the license portal to manage your own activations

The license system used by LightBurn has a web portal that users can access to view the computers on their license, and do some basic tasks like remove a computer that has failed. If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this (email support@lightburnsoftware.com with your name and license key to have us do this). To access the l…

[olddogTim (Timothy McMillen)]

it says my time is not synced, synced the time and it worked. Thanks