Since my last 2 updates, lightburn has started randomly closing mid job. Very frustrating. Any ideas folks, running Windows 10.
Had the problem and found I had set my laptop to shut down after 5 min of inactivityâŚmay look there in setting on computer
It was only lightburn, everything else was fine, my system is set never to sleep.
There should be no circumstance where Lightburn just crashes, which is what you mean by closing?
Can you duplicate this or is it completely random?
If the program is shutting down (crashing) on itâs own, Lightburn needs to know about it.
You can enable the debug option in the help menu and it will generate debug data for the developers. This is saved in the Documents folder.
Include this with any original files and any existing .lbrn2 files created when it crashedâŚ
Email this to support@lightburnsoftware.com and do your best explaining it so they can find the issue.
Good luckâŚ
Totally random. Was just trying to sort it without annoying too many people.
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Iâm sure the developers would like to know about itâŚ
Maybe @JohnJohn can advise you on a method to help isolate where this is occurring.
Itâs a weekend, so hang in there 
Not an annoyance at all. Itâs absolutely mission critical for us to see why this is happening. It helps you resolve this, It helps us understand the why and what or how to prepare for it, and it often helps countless others for weeks and months to come. Itâs an important part of my role here and itâs my pleasure to help with this.
In LightBurn, at the bottom of the Help menu thereâs a button that says âEnable Debug Logâ When you click it youâll see a check mark which turns on event logging in LightBurn and Saves a Local file.
Use LightBurn until the same symptom emerges then with LightBurn closed open âMy Documentsâ and look for the Debug Log.
In your email to Support@lightburnsoftware.com please use the Subject line: âAttn: John Re: Forum 99450 Lightburn Closesâ and attach the Debug log file and the LightBurn project (lbrn or lbrn2) file you were working on at the time.
Iâll get it to the Dev team as soon as I can.
After youâve sent the file, go back into LightBurn and turn off the Debug File Logging. Then rename, move or delete the file. The Debug Log file will continuously append data forever when enabled.
Moving or deleting the file keeps us from chasing the old problem next time debug logging is turned on.
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Thank you, lord knows when it will happen again but I will do that.
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