# Lightburn running into error 24 / claiming door not closed

**URL:** <https://forum.lightburnsoftware.com/t/lightburn-running-into-error-24-claiming-door-not-closed/164061>\
**Category:** LightBurn Hardware Compatibility\
**Tags:** creality-falcon-2\
**Created:** [January 31, 2025, 6:43pm UTC](https://forum.lightburnsoftware.com/t/lightburn-running-into-error-24-claiming-door-not-closed/164061 "2025-01-31T18:43:29Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![bergischermichi](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/b/e36b37/32.png) [@bergischermichi](https://forum.lightburnsoftware.com/u/bergischermichi)\
**Post date:** [January 31, 2025, 6:43pm UTC](https://forum.lightburnsoftware.com/t/lightburn-running-into-error-24-claiming-door-not-closed/164061/1 "2025-01-31T18:43:29Z")

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I can not get started as, I run ton error 24  
Lightburn tell in the console  
ERROR:24.  
The machine is in an unsealed state.  
Please close the protective cover and drawer, and then press the start button of the device to continue working.

door is closed and recognized by the Hardware

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**Author:** ![jkwilborn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/jkwilborn/32/63089_2.png) [@jkwilborn](https://forum.lightburnsoftware.com/u/jkwilborn)\
**Post date:** [February 3, 2025, 5:07pm UTC](https://forum.lightburnsoftware.com/t/lightburn-running-into-error-24-claiming-door-not-closed/164061/2 "2025-02-03T17:07:25Z")

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This appears to be a configuration issue. what did you select for the grbl device during setup?

It has nothing to do with the protections, such as the door.

😺

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**Author:** ![Wyked](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/w/a8b319/32.png) [@Wyked](https://forum.lightburnsoftware.com/u/Wyked)\
**Post date:** [February 4, 2025, 5:51am UTC](https://forum.lightburnsoftware.com/t/lightburn-running-into-error-24-claiming-door-not-closed/164061/3 "2025-02-04T05:51:57Z")

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> [@bergischermichi](#):
>
> Please close the protective cover and drawer

Cover AND drawer, If you have any pass through doors, check if they have switches it could be them not the lid causing the error, another ootion is it configured for switches you do not have.

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**Author:** ![kubusiek77](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/kubusiek77/32/99596_2.png) [@kubusiek77](https://forum.lightburnsoftware.com/u/kubusiek77)\
**Post date:** [February 4, 2025, 8:18am UTC](https://forum.lightburnsoftware.com/t/lightburn-running-into-error-24-claiming-door-not-closed/164061/4 "2025-02-04T08:18:34Z")

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![image](https://forum.lightburnsoftware.com/uploads/default/original/3X/2/7/277a3df286394889bb9eefd140a986d76eba0fac.png)  
Check door protect in device settings. You can turn it to none.

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**Author:** ![jkwilborn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/jkwilborn/32/63089_2.png) [@jkwilborn](https://forum.lightburnsoftware.com/u/jkwilborn)\
**Post date:** [February 4, 2025, 12:50pm UTC](https://forum.lightburnsoftware.com/t/lightburn-running-into-error-24-claiming-door-not-closed/164061/5 "2025-02-04T12:50:42Z")

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This is a grbl machine, this screen is not available to them.

The error is for a incorrectly formatted gcode instruction… nothing to do about doors or other protections.

😺

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**Author:** ![Elmo2608](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/e/bc79bd/32.png) [@Elmo2608](https://forum.lightburnsoftware.com/u/Elmo2608)\
**Post date:** [February 15, 2025, 9:53pm UTC](https://forum.lightburnsoftware.com/t/lightburn-running-into-error-24-claiming-door-not-closed/164061/6 "2025-02-15T21:53:39Z")

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I have the same issue but cant figure it out with your solution. What did i wrong with lightburn? Did i choose the wrong setting in regard of grbl? I used the file to import from the sd card that was sent with the cutter.

Edit: I just find two blue buttons below the light panel inside the printer. As i turned them on i could print the test file from the sd card. I have absolutely no glue what i am doing wrong.

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**Author:** ![system](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/system/32/64335_2.png) [@system](https://forum.lightburnsoftware.com/u/system)\
**Post date:** [March 17, 2025, 9:53pm UTC](https://forum.lightburnsoftware.com/t/lightburn-running-into-error-24-claiming-door-not-closed/164061/7 "2025-03-17T21:53:54Z")

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Closed on March 17, 2025, 9:53pm UTC

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