I received my blue gray 50w laser a couple of weeks ago. I have not messed with it much due to excessive heat in so cal. First part of question is…lightburn will not recognize my laser. I entered it manually using the usb/packet option. Is that the correct option. second part of question. I have been unable to send a file to the ruida controller. says something like “file not sent” why is that happening. how to fix it? some info. 1 ruida seems to be working. it will jog. it will frame what i believe is a built in test square and engrave the square. 2. using new laptop with windows 10. 3. I have tested the usb in laptop it is fine. dont know how to test usb in laser. thanks in advance for your help.
When installing LightBurn the first time, there’s a driver you need to include. If you didn’t do that, it’s likely the reason the system didn’t find your laser.
Follow the installation instructions here, and make sure to check the FTDI driver the first time you install:
https://lightburnsoftware.github.io/NewDocs/Installation.html
(you only need to install the driver once)
thank you that worked
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