Longer B1 was working, now it won't connect

I have only had my Longer B1 20watt for about 10 days, but it has worked so I decided to buy the key for Lightburn.

I entered the key to activate it and noting has worked since. It says it is busy.

I have tried to install the latest version of LB, the previous version of LB 1.3 and nothing is working.

One window says it is “ready” but it will not home or frame anything. A pop up says it may be busy.

Please help…I am so frustrated!

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