Monport Mopa Laser & Windows 11

[Greg44 (Gregory)]

Hi,

I’m new to the forum and to the laser world.

I just received my Monport MOPA 60W (YXF60) and I can’t install the Cypress drivers (supplied by the manufacturer) on my Windows 11 computer. I’ve tried several times but it doesn’t work, but it works on a Windows 10 computer.

The driver is CypressDriverInstaller 1.0.1.67

I’ve contacted Monport support but I don’t think they understand the problem and keep referring me to the manual.
The laser works with a BSL motherboard, but I don’t know any more about it.

I’m now wondering if anyone has managed to use this driver on W11?

Thanks in advance,
Greg

[parsec (FerAS)]

Congratulations and welcome.
It seems the driver you have only work with <= Win10.

Do you have more info? like pictures of your controller?

[Greg44 (Gregory)]

Hello Parsec,

I found the same thing when looking at the driver installation files.

I don’t have any more information about the motherboard and I’m afraid of doing something wrong by opening the machine to see.
I’ve sent an e-mail to Monport support to get more details.

[parsec (FerAS)]

A few questions:

• 1.With laser connected and powered ON when you insert / remove the USB plug does Windows make a sound?
• 2. Does your laser appears in Device Manager? If so perhaps you could try updating the driver trough Windows to check a newer version or trough Windows Update > optional updates

e.g.:

[Greg44 (Gregory)]

Yes, the usb is detected when I plug in my usb cable, but the pre-peripheral is not recognized. I just have an unknown peripheral. I tried to force the detection of the drivers by pointing to the Cypress installation folder, but it doesn’t find anything.

Maybe I should do a clean install and try again. I may have another conflicting driver.

I got an answer from Monport support on my motherboard:

“The full name of BSL motherboard is Basiliang Laser Marking Card”

and that’s all !

[parsec (FerAS)]

1. Do you have a in the TF Media Card a BSLApp that might install drivers?
2. On Win 10 check for Hardware Ids that may help identifying the controller.
   
   

[Greg44 (Gregory)]

1 Yes i tried yesterdaiy to bownload (here: eng.basiliang.com/article/detail-6077955.html) but I didn’t manage to download it.

2 Is it in french on my W10 computer, but i thinh is it “Hardware Ids”

I also found this driver: oem85.inf

On my W11 computer I couldn’t find it in C:\Windows\INF. I added it and tried to install it but it’s doesn’t work and the driver still undetected

[Greg44 (Gregory)]

I found the problem.

It was simple, but I missed it.
The problem is with the USB cable. With a 1m cable it works, 2m it works, 3m and more it doesn’t work.

The instructions say :
Note: The computer should not be placed more than 15 feet (4.5 meters) from the laser marker to avoid possible signal interference

So there’s normally leeway.
I may have a machine that produces interference, I’ll try to unplug everything to check.

[jkwilborn (Jack Wilborn)]

@Greg44

problem is with the USB cable

Many people find this… Thanks for posting.

The USB cable has defined lengths and/or standards for the cable type.

USB

[Greg44 (Gregory)]

Hi !

Thanks for your feedback jkwilborn. But I have to admit that I’m a bit overwhelmed by it all.

I got a new email from Monport:

As per our technicians’ feedback, the longer the USB cable is, the weaker the signal transmission becomes.
Using a 3m cable may lead to a line error, which is likely causing the issue you’re experiencing.
We recommend using a shorter, high-quality cable (preferably 2m or less) to ensure stable communication with the machine.

So, contrary to the instructions, it’s not possible to use a cable longer than 2m. I’ve just ordered a cable extension with a signal amplifier to see if it works.

[Greg44 (Gregory)]

Hi everyone!

I finally found a solution that seems to work well after a few tries and a 5h engraving.

I bought a USB 2.0 extension cable with a signal amplifier. The minimum length is 5m but it still works.

I hope this helps