My laser says it is connected but the laser head does not move

I just bought an OM Tech Polar 50w laser and got a MacBook Air with an M2 chip to use with my laser. I followed all the directions, to include watching videos online. I cannot get my laser head to move at all. It shows my laser and shows that it is connected. When I try to do a test cut, I get a message stating, “There was a problem sending data to the laser. The machine may be busy or paused.” I am so frustrated. If anyone can help at all, I will certainly be extremely grateful.

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