New camera, not showing in Dropdown

I just purchased the camera from Lightburn and working on installing it. When I go to setup the camera in Lightbu, it is not showing up as an option in the drop down menu. Also, when I plug in the USB from the camera the computer does not make the usual little tone it normally does when you plug in a USB item. Brand new camera, cable and holder all just purchased from Lightburn.

Can you try plugging the camera into another computer and see if it recognizes it? Or another USB port at least?

Which version of Windows? (assuming Windows)

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