Hi, We received our 8mp 95 degree camera, cable and 3D camera mount recently and cannot get the cable connector to go into the camera connector. We have tried rotating the cable both ways, only one way seems to fit but it does not go in all the way and does not make a connection to the camera. The 2 attached pictures show the cable end and camera connector end and they do not seem to line up when trying to connect. The camera is not sending any information to the computer. The camera’s usb is connected from the camera to the computer.
What are the next steps to resolve this?