New Ortur Laser Master Pro2 having homing fail issue

I’m trying to set up my Ortur and it’s doing the grinding sound with jerky movements. This is the error message I’m getting

Waiting for connection…
ok
[ORIGIN: China]
[PRODUCER: ORTUR]
[AUTHOR: ORTUR]
[MODEL: Ortur Laser Master 2 Pro S2]
[OLF: 185]
[OLH: OLM_ESP_PRO_V1.2]
[OLM: GENERAL]
[DATE:22:44:33 - Oct 25 2021]
[VER:1.1f(ESP32).20210403:]
[OPT:VNMSL,35,4096,3]
Target buffer size found
ok
Homing
ALARM:9
Homing fail. Could not find limit switch within search distance. Defined as 1.5 * max_travel on search and 5 * pulloff on locate phases.
ok
Ortur Laser Master 2 Pro S2 Ready!
OLF:OLF 185.
OLH:OLM_ESP_PRO_V1.2.
OLM: GENERAL.
[MSG: Flame detector Inactive. Luminosity too high]
Grbl 1.1f [’$’ for help]
[MSG:’$H’|’$X’ to unlock]
[MSG:Caution: Unlocked]
ok

wait for @OrturTech

Homing fail implies something on the homing did not work correctly
Is the machine doing the homing towards the left/front and doing a noise at switches or does a noise all along the way

I will need video and images better to ticket on Ortur Customer Support – Ortur Support Ticketing System

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I’m trying to upload the video from my iPhone but the video is 33 MB and I’m tryomg to figure out how to fix it or try to take a shorter video

upload it to youtube then post here the link

Thanks for the help. The Ortur was new so I returned for a refund. I plan on getting another one this week.

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