# New Update issue **URL:** \ **Category:** LightBurn Software Questions\ **Created:** [March 19, 2021, 2:52pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480 "2021-03-19T14:52:20Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![samaradiaz](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/s/58f4c7/32.png) [@samaradiaz](https://forum.lightburnsoftware.com/u/samaradiaz)\ **Post date:** [March 19, 2021, 2:52pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/1 "2021-03-19T14:52:20Z")
Hello, I have installed the new update last night, but after that my machine won’t cut. I send the data to cut, Ruida recognizes that it was sent in the panel but the machine doest start to cut. I have checked the min power, out put, restarted both computer and laser and still doesn’t cut. ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [March 19, 2021, 4:07pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/4 "2021-03-19T16:07:10Z")
What kind of computer system (Windows, Mac, etc), and how do you connect to the laser? ---
**Author:** ![akcreations](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/a/839c29/32.png) [@akcreations](https://forum.lightburnsoftware.com/u/akcreations)\ **Post date:** [March 19, 2021, 4:15pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/5 "2021-03-19T16:15:32Z")
I am having the same problem. Mac user here. It will work if I do “send” and then “start” from the actual laser. But, the “start” feature in lightburn is not cutting like it normally does. USB connection. ---
**Author:** ![samaradiaz](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/s/58f4c7/32.png) [@samaradiaz](https://forum.lightburnsoftware.com/u/samaradiaz)\ **Post date:** [March 19, 2021, 4:19pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/6 "2021-03-19T16:19:00Z")
Mac, I connected thru USB. ---
**Author:** ![Lebensspende](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/l/a87d85/32.png) [@Lebensspende](https://forum.lightburnsoftware.com/u/Lebensspende)\ **Post date:** [March 19, 2021, 4:23pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/7 "2021-03-19T16:23:26Z")
win10, 64 bit, 16GB RAM, german Laser: Rotrics Dexarm, (Marlin) I installed 0.9.21 today. After install my laser wasnt recognized. Rebooted, disconnected, connected, all 2 times…no matter. Deinstalled 0.9.20. All is fine, laser recognized, fully funtional linke in the “old” version before. ---
**Author:** ![samaradiaz](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/s/58f4c7/32.png) [@samaradiaz](https://forum.lightburnsoftware.com/u/samaradiaz)\ **Post date:** [March 19, 2021, 4:45pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/8 "2021-03-19T16:45:20Z")
I can’t find my older version. 😫 ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [March 19, 2021, 7:08pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/9 "2021-03-19T19:08:00Z")
![image](https://forum.lightburnsoftware.com/uploads/default/original/3X/f/3/f32be0186d4b8f5fad7b6427d217d82d90d520b8.png) > [@How do I find older versions of LightBurn?](https://forum.lightburnsoftware.com/t/how-do-i-find-older-versions-of-lightburn/9104): > > All previous versions of LightBurn are available in our version archive, here: [https://github.com/LightBurnSoftware/deployment/releases](https://github.com/LightBurnSoftware/deployment/releases) ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [March 19, 2021, 7:09pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/10 "2021-03-19T19:09:41Z")
Anyone having this issue - Can you tell me which controller (and model number) you have? A few of the reported issues seem to be on the 6445 controller. I have a MacBook Pro running Mojave connecting to a Ruida 6442 over USB with no issues at all. ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [March 19, 2021, 8:47pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/11 "2021-03-19T20:47:03Z")
> [@MacOS issue with 0.9.21 and Ruida](https://forum.lightburnsoftware.com/t/macos-issue-with-0-9-21-and-ruida/36443/20): > > I believe I’ve identified the cause. Can users with the Ruida connection issue please try this version and let me know if this solves you issue? Win64: [https://drive.google.com/file/d/1Dg1JF2q78jU8IchmbLHByK1M18iPM7W4/view?usp=sharing](https://drive.google.com/file/d/1Dg1JF2q78jU8IchmbLHByK1M18iPM7W4/view?usp=sharing) MacOS: [https://drive.google.com/file/d/19fZWYdAHbmxVabY4ExlgXiH2gI3wJx\_B/view?usp=sharing](https://drive.google.com/file/d/19fZWYdAHbmxVabY4ExlgXiH2gI3wJx_B/view?usp=sharing) ---
**Author:** ![fastrider777](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/fastrider777/32/23490_2.png) [@fastrider777](https://forum.lightburnsoftware.com/u/fastrider777)\ **Post date:** [March 19, 2021, 9:09pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/12 "2021-03-19T21:09:20Z")
I updated as well. The laser will frame, if you click frame twice. Nothing happens when you “Start” the job. The timer runs like something is happening. I’ve downloaded the driver you ask, nothing happened. Downloaded the older version. Did not fix the problem. ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [March 19, 2021, 9:11pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/13 "2021-03-19T21:11:45Z")
Rob - try this version please: > [@MacOS issue with 0.9.21 and Ruida](https://forum.lightburnsoftware.com/t/macos-issue-with-0-9-21-and-ruida/36443/20): > > I believe I’ve identified the cause. Can users with the Ruida connection issue please try this version and let me know if this solves you issue? Win64: [https://drive.google.com/file/d/1Dg1JF2q78jU8IchmbLHByK1M18iPM7W4/view?usp=sharing](https://drive.google.com/file/d/1Dg1JF2q78jU8IchmbLHByK1M18iPM7W4/view?usp=sharing) MacOS: [https://drive.google.com/file/d/19fZWYdAHbmxVabY4ExlgXiH2gI3wJx\_B/view?usp=sharing](https://drive.google.com/file/d/19fZWYdAHbmxVabY4ExlgXiH2gI3wJx_B/view?usp=sharing) ---
**Author:** ![ecb0927](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/e/278dde/32.png) [@ecb0927](https://forum.lightburnsoftware.com/u/ecb0927)\ **Post date:** [March 19, 2021, 9:16pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/14 "2021-03-19T21:16:57Z")
I had a failure on a job that I had no problems and the new version got about halfway through, and it stopped mid job. No messages on screen, but if I open the door, it alarms and says to continue, press enter to continue. I did not capture diagnostic data, but trying again with prior version. This is going to OMT with Ruida controller Black and Red 500x700 60W ---
**Author:** ![fastrider777](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/fastrider777/32/23490_2.png) [@fastrider777](https://forum.lightburnsoftware.com/u/fastrider777)\ **Post date:** [March 19, 2021, 9:18pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/15 "2021-03-19T21:18:14Z")
Just downloaded and installed the version you requested. No change, other than it will frame after one click instead of two. ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [March 19, 2021, 9:29pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/16 "2021-03-19T21:29:21Z")
What is “the job” - what content? It might help if you can email the actual project file to [support@lightburnsoftware.com](mailto:support@lightburnsoftware.com) This is not affecting all users, so I have to figure out what’s different. Are you using a Mac or Windows? And you said you downloaded the OLDER version and it didn’t fix the issue? ---
**Author:** ![ecb0927](https://forum.lightburnsoftware.com/letter_avatar_proxy/v4/letter/e/278dde/32.png) [@ecb0927](https://forum.lightburnsoftware.com/u/ecb0927)\ **Post date:** [March 19, 2021, 9:34pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/17 "2021-03-19T21:34:04Z")
My job was combo raster text and cutouts. Controller is Ruida KT332N. My job in progress is running fine on the previous version, past where it halted before ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [March 19, 2021, 9:36pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/19 "2021-03-19T21:36:04Z")
And did you also try the update / potential fix posted above? ---
**Author:** ![fastrider777](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/fastrider777/32/23490_2.png) [@fastrider777](https://forum.lightburnsoftware.com/u/fastrider777)\ **Post date:** [March 19, 2021, 9:39pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/20 "2021-03-19T21:39:18Z")
Mac, OS Big Sur 11.2.3 Connected via USB. So far, is every file I had previously saved in LightBurn before the update last night. If I create a new file (Job) I can run the laser without problems. It was very confusing for me this morning as I was making some adjustments to things and I was just cutting some random shapes in a new window this morning. After completing my adjustments, I opened a fill from last night to run it and nothing happened. I just opened a brand new window and made some random shapes again. It runs fine. To test my theory, I just opened a file saved before the update, it would not run. ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [March 19, 2021, 9:42pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/21 "2021-03-19T21:42:50Z")
> [@LightBurn](#): > > It might help if you can email the actual project file to [support@lightburnsoftware.com](mailto:support@lightburnsoftware.com) This is not affecting all users, so I have to figure out what’s different. ^^ do this please. It shouldn’t matter whether the file is older or not. There will likely be something different in the file settings. ---
**Author:** ![fastrider777](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/fastrider777/32/23490_2.png) [@fastrider777](https://forum.lightburnsoftware.com/u/fastrider777)\ **Post date:** [March 19, 2021, 9:43pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/22 "2021-03-19T21:43:55Z")
So it gets even weirder here… If I copy anything from the old file and paste it in a new window, the laser will only frame it, no laser. If I import a file, it will frame it, but no laser. If I add a shape on the imported file, it will cut that shape. It seems that it will only cut items created in the LightBurn window. ---
**Author:** ![LightBurn](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/lightburn/32/75577_2.png) [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Post date:** [March 19, 2021, 9:50pm UTC](https://forum.lightburnsoftware.com/t/new-update-issue/36480/23 "2021-03-19T21:50:48Z")
… still waiting for that file … [Next page](https://forum.lightburnsoftware.com/t/new-update-issue/36480.md?page=2)