New user to Lasers?computers

I’m a complete nub and NOT a computer guy. I bought a Longer RAY5-10W laser to add to my woodturning business. I downloaded the free trial onto a Microsoft Surface Pro, named my laser but on the LB screen it reads there’s a homing cycle error and wont do anything else. ANY help from anyone is greatly appreciated!

Which kind of homing cycle error? We cannot read your screen from here, so you will have to provide greater detail. Make a screen shot and paste the image file here, or copy and paste the text from the Console window.

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