Ortur Laser engraving images

i just bought the new ortur h10 master, I’ve got the light burn program and all set up, the machine seems to have a problem with framing the image or text that i implement into the grid, when i go to cut or laser the image it tells me its out of the maachines course/bounds so i shrink it down all the way to nothing and it tells me the same thing i have no clue what’s going on. My wife’s parents have a older ortur machine on the same software and have no issues and they try to run it the same way and its completely different

Where are you starting your job from?

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