Ortur Laser not firing at all

Lightburn works perfect on my iMac and windows 7. I have put Lightburn on my windows 10 laptop everything works except the laser won’t fire, when you press the fire button the fan works but no laser beam, or when you press the button to start, nothing
Plug the other computers in and it works perfect
Can you guys help
Derrick

A post was merged into an existing topic: Laser not firing at all