ORTUR2 malfunctions

I just received and assembled my ORTUR2 and I keep of getting the x-axis trying to travel beyond the rail and the arm just goes back and forth in a stuttering manner. Not sure what to call this but pretty sure is abnormal. After a few seconds of this the arm stops and proceeds to resetting back to a neutral position. I’m assuming this is not normal as the device malfunctions every time I try to use it. I’ve update the firmware and all. I’m at a complete loss. Please help me!

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