Program won't run after 9.20 update

Program was working fine. It said there was an update for 9.20. I downloaded the update, tried to run the update and when the screen comes up for the C+ Redistributable it says another version is already installed and the setup failed. If I try to run the program all I get is the splash screen for a few seconds and then nothing. The program never starts. I have uninstalled the program and re-installed it several times, but still the same result. The program is trying to install C+ version 14.11.25325 and according to the log file I have 14.16.27012 already installed. Is there a problem with having a newer version of the C+? Any help would be welcome. I’m dead in the water right now.

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