Hi Guys - first off, this is not a lightburn specific issue, but I am hoping that under this hardware section someone with more knowledge might have some wisdom.
We have one of the older Laguna PL12/20s (not the new shiny model). It was running fine, but slowly the cutting power diminished and eventually one day it quit entirely. We replaced the tube (the new one has all the right specs) and it briefly worked (very briefly) but then the power supply went out (we talked with the support tech at Laguna, he troubleshooted it and confirmed that Dx). We waited a week for the new power supply to get here, installed it - it ran perfectly for half of the first job and everything went dead again. The support tech swears it can’t be the power supply failing twice, but when hitting the test button on the power supply (after unplugging the part to bypass the interlocks) it does not fire and the fan on the power supply is not running, either.
We are at a loss… it seems like something upstream of the power supply is causing the power supply to fail multiple times, but we cannot figure it out. The tech seems to be stumped as well, so I am hoping you awesome end users might have some advice from your experience.
Again, I realize this is a software forum… I have seen some nasty responses from people when someone asks a question like this; hoping you guys show a little mercy Thank you so much!