# Software not connecting via Ethernet to Ruida device **URL:** \ **Category:** LightBurn Hardware Compatibility\ **Tags:** ruida\ **Created:** [May 7, 2026, 8:00pm UTC](https://forum.lightburnsoftware.com/t/software-not-connecting-via-ethernet-to-ruida-device/189579 "2026-05-07T20:00:45Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![ednisley](https://forum.lightburnsoftware.com/user_avatar/forum.lightburnsoftware.com/ednisley/32/40455_2.png) [@ednisley](https://forum.lightburnsoftware.com/u/ednisley)\ **Post date:** [May 7, 2026, 9:06pm UTC](https://forum.lightburnsoftware.com/t/software-not-connecting-via-ethernet-to-ruida-device/189579/2 "2026-05-07T21:06:43Z")
> [@jparbon](#): > > using the “subtract 100” method This discussion covers the information that will let the hive mind figure out what’s going on: > [@Monport and Lightburn no longer connect through ethernet](https://forum.lightburnsoftware.com/t/monport-and-lightburn-no-longer-connect-through-ethernet/175784/4): > > Time to get more information so the hive mind can ponder the situation: Photo of the machine display showing the laser’s IP address [Screenshot](https://www.take-a-screenshot.org/) of the [LightBurn Device Settings](https://docs.lightburnsoftware.com/2.0/Reference/DeviceSettings/BasicSettings/) showing the laser’s IP address [Screenshot](https://www.take-a-screenshot.org/) of the [Windows ipconfig](https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/ipconfig) results Does the machine controller’s display show the network is connected? [Screenshot](https://www.take-a-screenshot.org/) of the [Windows ping](https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/ping) of the laser’s IP address from the PC With the laser turned off, [screenshot](https://www.take-a-screenshot.org/) of the [Windows ping](https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/ping) when you [ping](https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/ping) the laser’s IP address Type those co… Because you’re using a Mac, rather than Windows, the details of pinging the laser will be slightly different. A casual search suggests this approach: > **[How to Ping on MacOS Using Terminal and Network Utility](https://www.wikihow.com/Ping-on-Mac-OS)** > > Plus, we include some frequently asked questionsThis wikiHow article teaches you how to ping an IP address or hostname from your Mac. Pinging an address will tell you approximately how strong your connection to that address is. The Network... [Screenshots](https://www.take-a-screenshot.org/) and photos of the controller’s console showing its IP address will help us see what you see. --- _[View the full topic](https://forum.lightburnsoftware.com/t/software-not-connecting-via-ethernet-to-ruida-device/189579)._