Software will not connect to Mecpow X5 pro

[Roadking1 (Joe)]

I cannot connect my computer to the laser

[JohnJohn (John Johnson)]

I haven’t seen this engraver before so I have an opportunity to start from scratch. I’ll need some more information to get past the first few points where folks get stuck.

The Mecpow site has a Downloads section.

Download Center

• Have you installed the Driver that Mecpow has offered

• Have you tested other Laser Software?

If the Laser is connected to a USB port and other software is maintaining the connection no other software can connect. It is advisable to use Task Manager to make sure nothing else has grabbed the USB port.

Some configurations of the serial communications chip (CH340) can retain unusual settings from previous connections. It is best to start your laser engraver from a fully powered-down status where no cables are connected (to test this one detail).

If your MECPOW X5 pro came with a USB cable, use that one (specifically) to connect the MECPOW to your HP Laptop.

With the MECPOW plugged in and powered up, the HP laptop up and running LightBurn, connect the USB Cable Last. Listen for the USB connection sound that Windows makes to confirm that you have a good data cable.

In LightBurn, verify that the Console window and the Laser Window are both open.

The Console window contains all the communication with the laser Engraver. You can send raw commands to the laser engraver through the Console window.

If you receive any ‘ok’ messages in the Console window, this will indicate the connection status. In the Console window, if you miss something as it goes by, you can scroll back and see it. You can also select and copy text and paste it into a reply here which will be handy for next steps.

The downloadable User Manual didn’t offer any settings that would represent an obstacle to connecting.

Follow the steps in the manual to connect, and please let us know specifically where your results differ from what you see in the manual.

Feel free to also, Select and Copy text from the Console window and Paste it into a reply here. Happy to help with the next sticking point when it arrives.