Struggling to renew Lightburn licence

My Lightburn licence ran out several days ago and I wish to renew but when I enter my licence # I receive the error “the key you entered contains special characters. …” I am only entering letters between A-F, numbers and dashes. I also tried doing it online but my email address was not recognised. (I think I changed it more recently than my first licence date). I was asked to use CRYPTLEX and then asked to update that to RIPPLING but am not sure if this is phishing.

Please advise how I update.

email and get direct support.

Thanks Doug, have done.

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